I wanted to pass on the thanks we received this morning from a resident near St Lucia – please see below. Your team is an extension of our team in this situation, and I want to make sure you know that your efforts are appreciated.

I received a call earlier today from the customer wanting to extend her gratitude for the reprieve she was able to get last night. She said she could not express how grateful she was for a good night’s rest and will be sending in a formal letter of compliment to everyone who made it possible. On top of the stress of the flood impacts and 24/7 tankering, she is Ukrainian and is obviously facing a tremendous amount of stress as her family face the horrible situation happening there at the moment.

As part of cleaning and CCTV works, operators are required to report the condition of manholes including an internal photograph. UT makes this process seamless with the ability to download all photographs whilst including the asset ID in the file name of the photo. CCTV video files are uploaded against each asset when an inspection is undertaken. This allows the viewing of inspections through UT simply by clicking on the asset. UT is user-friendly and very responsive compared to other GIS-based work management systems. The team at TDG have provided us with great support in regard to setting up and using the system, in particular, the ability to customise data collection and fields to our needs.

Just a quick note on the works the TDG crew have carried out recently. All involved have had an absolute crack and really resolved some long-standing difficult issues. You have a great team of diligent workers with a can-do attitude and for what it's worth we really appreciate it.

I am impressed with the teamwork and good problem-solving ability to get the lines CCTV’d logically and safely. There is a big difference in productivity in regards to having a good operator with an inexperienced offsider compared to having two good operators working together.

Your crews carried themselves professionally and take their jobs seriously. In Melbourne, I have never seen such cohesiveness within a group. Not one negative comment about TDG, only positive comments. It was super impressive to hear and see. That only comes from good leadership, so whatever you guys are doing it's working. It was a pleasure to be delivering to a professional group that absorbed so much from every hour.